Refund policy

Last updated: November 14, 2024

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Within 30 days of purchase, for any reason, undamaged stock products can be returned for a full refund, excluding custom orders as they may not be eligible for refunds.

Many of our instored products are custom processed, so each product may have slight variations and cannot be 100% identical to the print. Minor differences (defined as aesthetic differences of 5% or less in the product) are considered normal and acceptable. If the merchandise is defective or if you are unsatisfied with the product, please inform us within 7 days of receipt, and we will be happy to assist you.

In order to receive any type of refund, the goods in question must be returned to our office. Please contact your sales rep or our customer service team to arrange for a pickup or to receive a return shipping label. We will pay for shipping back to our company.

After we receive the items in question we will inspect for defects in quality, manufacturing, and deviation in color or design. We will only issue a refund if 6% or more of the products fail inspection. Please keep in mind that these are hand-made items.

If goods are found to be within the 5% margin of error for handmade products, we will ship them back to you and charge you the shipping costs for returning your goods to you.

If goods are found to be defective during our inspection, we will remake the products and ship the new products to you at no cost. Production time for remakes is usually 15-20 days unless otherwise agreed upon in writing.

CANCELLATION POLICY

Once an order is placed, you are free to cancel a non-rush order at any time before production has begun. Rush orders may not be canceled.

If we have not started production, you will receive a full cancellation refund.

Production starts when the mold maker begins creating the set-up for your custom product. Once this step has begun, charges are incurred and you may no longer cancel your order for a full refund.

If we have begun processing the mold for your custom order and you decide to cancel, you will be responsible for the mold charges and any other set-up fees we've incurred. We will deduct these enumerated costs from your payment and refund the rest of the amount you have paid.

Once we have fully manufactured the custom products you have ordered, you are responsible for the full payment amount and no cancellation refunds will be given.

CANCELLATION FEE

For canceled orders paid for by CREDIT CARD, there is a 5% cancellation fee. This fee covers the costs and fees associated with processing two credit card transactions. Thank you for your understanding. There is no cancellation fee when orders have been paid by check or money order.

RISK OF LOSS

All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT PRICING & DESCRIPTIONS

The List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant. In cases of mispriced in our catalogs in which the item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notice you of such cancellation.

We do not warrant those product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a non-custom product offered on our website is not as described, your sole remedy is to return it in unused condition.

REFUNDS FOR INSTORED PRODUCTS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@komzee.com.

REFUNDS FOR CUSTOM PRODUCTS

As all customized products are made to your specifications, we regret to inform you that we cannot offer a 30-day refund service for these items once your order is confirmed. Each customized product is one-of-a-kind and specifically designed to meet your individual requirements. Because of this uniqueness, these items cannot be resold or restocked for other customers.

While we cannot accept refunds for customized items, we are committed to customer satisfaction. If there is an issue with your order, such as a manufacturing defect or an error on our part, please contact us within 30 days of receiving your product. We will gladly work with you to resolve any issues and ensure you are happy with your purchase. If you have any questions or need assistance regarding your order, please do not hesitate to reach out to our friendly customer service team. We are here to help and want to make your shopping experience as smooth as possible.